Once we have received the goods into our warehouse they will be quality checked and a refund made to the original card used to purchase within 14 days (though often much quicker than this).
IMPORTANT: Please note that Royal Mail impose a 5kg weight limit on this Returns service. If your parcel exceeds this weight, please contact our customer care team
Making an exchange
If you'd like to make an exchange then use the free delivery code supplied on your returns note to place a new order (codes are valid for 28 days from the date your original order was placed) and complete your return as normal.
Return to store
You can also return your purchase to any store listed on our store locator (please check opening times). Make sure that you bring your returns note with you as proof of purchase, or we will be unable to process your refund. If you would like a replacement item from in store, this can be done with our store team.
Click & Collect returns
You can return your Click & Collect order by post with the returns note enclosed with your parcel (following the steps above), or at any of the stores listed on our store locator. If returning to store please ensure you bring your returns note with you as proof of purchase.
If your item(s) appear to be faulty, please follow the returns procedure as above, noting on the returns form what the fault is. When we receive the goods we will inspect them and, if they are found to be faulty or substandard, will process a refund as soon as possible. The 28 day restriction does not apply to faulty goods; please contact our customer care team for more information.
If you require a replacement pair, please place your order in the normal way.
Items purchased between 1st November and 24th December 2017 may be returned in unworn condition with all original packaging up until 31st January 2018 for an exchange or refund.
Items received as gifts
If the original purchaser is arranging the return or exchange, please use the returns note included in the original delivery.
If the gift recipient is arranging the return, please contact our customer care team for a gift returns note. Please note, exchanges can be made directly by the recipient however refunds will only be issued to the original purchaser.
If a refund is requested, proof of purchase must be supplied (if purchased in store a till receipt or an order number for online purchases).
If you need any further help please contact our customer care team