Privacy Policy Introduction

This privacy notice lets you know how we look after the information we may have collected from you, how we use that information and what to do if you want us to change the way your information is used. It also explains your rights under current data protection law.

At any time you can easily update your preferences by selecting the tick box below:

Note: if you have come to this page via the checkout you will be returned to where you left off upon submitting this form. Your preferences will have been updated.  

We may change this privacy policy from time to time and you can always return to this web page to view the latest policy. We may inform you of changes we make in the future although, unless we have specifically notified you of a change, the policy that will apply to you will be the version in force when we last collected information from you.

As you are visiting our website you may also like to view our cookies policy which forms part of this privacy notice.

Who we are

We are Coastguard Road Ltd and for the purposes of this document is the entity referred to as ‘we’ or ‘us’. You can contact us in writing at Devonshire Road, Honiton, EX14 1SD, by telephone at 01404 540770 or by email at data.protection@moshulu.co.uk

If you have visited our ‘Moshulu’ store in St. Davids, Tenby (operated by Paris House Shoes Ltd) or Trentham Shopping Village (operated by Joanna Dufton Ltd) which are run by separate businesses as our representatives, they may have collected some information from you on our behalf. We are still the data controller and you should contact us if you have queries about how your information is used.

About the information we collect

We collect information from our customers and enquirers at different times and in different ways. How we use that information and the lawful basis that permits this is different depending on when we collect the information. This also helps determine the length of time for which we hold your information.

Existing Customers of Moshulu (as at 25th May 2018)

If you are an existing customer of ours at the 25th May we may have collected some information from you when you purchased from our website or in store. This may include your name, address and email address and, in some cases, your date of birth.

We will continue to use your information to design new products and services and provide an enhanced customer experience making it easier to shop with us and return products. We believe this is within our interest as a business. You can ask us not to use your data in this way by contacting us at the address or email address above explaining why you feel this is not appropriate in your circumstances.

We also use your name, address and/or email address to send you information about products and services we think would be of interest to you including promotions and offers, details of new ranges and products. This may include the products and services of third parties. This marketing is also part of our interest as a business but you can ask us to not to use your information in this way by scrolling to the top of this page or clicking here and letting us know what you would prefer not to receive. We always stop marketing to you if you ask us to.

In these circumstances, we will retain your information for up to 10 years after your last purchase with us.

Making a purchase from our Website or over the phone

When you purchase a product from us using our website we will collect your name, address, telephone number and email address.

We need this information in order to fulfil your order and also to allow you to return any products if you wish and deal with any concerns you might have. This is a contract between us and if you don’t provide the information we won’t be able to sell you products this way. We are also required to collect some of this information to meet our legal obligations such as accounting for VAT.

In these circumstances, we will retain your information for up to 10 years after the performance of the contract.

We use all of this information to design new products and services, improve our website and your customer experience. We believe this is within our interest as a business. You can ask us not to use your information in this way by contacting us at the address or email address above explaining why you feel this is not appropriate in your circumstances.

We also use your name, address and/or email address to send you information about products and services we think would be of interest to you including promotions and offers, details of new ranges and products. This may include receiving details of products and services from selected third parties. This marketing is also part of our interest as a business but you can ask us to not to use your data in this way by scrolling to the top of this page or clicking here and letting us know what you would prefer not to receive. We always stop marketing to you if you ask us to.

In these circumstances, we will retain your information for up to 10 years after your last purchase with us.

Making a purchase from one of our Moshulu Stores

When you purchase a product from us in one of our stores we will ask you for your name and address. You are not obliged to provide this information.

Where we have collected this data we use it to design new products and services and provide an enhanced customer experience making it easier to shop with us and return products. We believe this is within our interest as a business. You can ask us not to use your data in this way by contacting us at the address or email address above explaining why you feel this is not appropriate in your circumstances.

We may also use your name and address to send you information about products and services we think would be of interest to you including promotions and offers, details of new ranges and products. This may include receiving details of products and services from selected third parties. This marketing is also part of our interest as a business but you can ask us to not to use your data in this way by scrolling to the top of this page or clicking here and letting us know what you would prefer not to receive. We always stop marketing to you if you ask us to.

We may ask for your email address in store in order to send information about products and services including offers and promotions. The purpose of collecting this information will have been made clear to you at the time and, by providing the email address, you are agreeing to us contacting you in this way. You can ask us to stop providing this information by scrolling to the top of this page or by clicking the unsubscribe link on any email we send you. We will stop using your email address to send you marketing information once you have asked us to stop but to ensure you don’t receive further email marketing we will retain your email address and the email address will form part of the information we use to design new products and services as described above.

In these circumstances, we will retain your information for up to 10 years after your last purchase with us.

Joining the Email Newsletter list

We collect your email address, name and address, and date of birth when you supply these on the Subscriber pages or you create a new account but are not buying a product at that time. We use this to add you to our email newsletter subscriber list.

This data is used to send you details of the products and services, offers and promotions. By supplying your details on this page you are agreeing to the use of this data in this way. You can ask us to stop providing this information by scrolling to the top of this page or here or by clicking the unsubscribe link on any email we send you. We will stop using your email address to send you marketing information once you have asked us to but to ensure you don’t receive further email marketing we will retain the email address.

In these circumstances, we will retain your information for up to 10 years from an unsubscribe request.

Requesting one of our Catalogues

We collect your name and address when your supply these on the “Request a Catalogue” page to send you our next catalogue of products. By supplying your details on this page you are agreeing to the use of this data in this way. You can ask us to stop sending the catalogue by contacting us at Customer.Services@moshulu.co.uk You should be aware that processing for some postal communication may have already taken place by the time we receive your request and therefore you may receive one more communication.

In these circumstances, we will retain your information until we send the catalogue you have requested.

Entering a Competition

When you enter one of our competitions, we may collect your name and email address and in some cases your date of birth. You may be offered the opportunity to join our email newsletter list at the time you enter the competition. If you take this opportunity we will treat your information in the way described above under ‘Joining the Email Newsletter list’.

If you don’t take this opportunity, the information you provide will be used to operate the competition you have entered and select a winner. If you wish to withdraw from the competition you can do so by contacting us at Customer.Services@moshulu.co.uk.

For some competitions where we are working with other businesses, for example if they are providing a prize, your information may be shared with them in order to provide the prize. All competitions have their own terms and conditions of the competition and this will specify whether information will be shared with other business and why.

Our competitions are currently operated by Woobox who manage this information on our behalf. Woobox are based in the United States and the information may be processed in the United States. Woobox are members of the EU-US Privacy Shield scheme which means we are satisfied that they provide you with appropriate safeguards and rights over your information.

We will also use your information to compile statistics about our competitions and improve them. We believe this is within our interest as a business. You can ask us not to use your information in this way by contacting us at the address or email address above explaining why you feel this is not appropriate in your circumstances.

Information collected in this way will be retained for not longer than 12 months.

How we look after your information

We take the security of your information very seriously, employing appropriate measures such as encryption to ensure that information is transferred and stored securely. We also check our security measures by engaging independent security experts to test our systems for weaknesses.

Your rights in relation to your information

As well as the right to ask us not to use your information for a particular purpose, you have a number of other rights:

You can ask us to let you know what information we hold about you and how that is being used. We will provide you with a copy of your personal information free. Additional copies may be subject to a reasonable administrative fee.

If you believe any of the information we hold about you is incorrect you can ask us to change it. You can ask us to stop using your information whilst we check its accuracy.

You can ask us to delete any information we hold about you. Depending on the reasons we hold the information it may not always be possible to delete your information but we will inform you if that is the case. In some circumstance, we may ask you if we can hold your information to ensure that we comply with your wishes, for example to ensure we don’t send you any marketing in the future.

You can ask us to stop using your information whilst we look into any request to stop using your information for any of the purposes listed in this privacy policy.

We will try deal all of your requests and concerns fairly and to your satisfaction but if you remain dissatisfied with how your information is handled or how we have dealt with your concerns, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by telephone 0303 123 1113. Or go online to www.ico.org.uk/concerns.