Ordering

While it currently isn't possible to arrange delivery to overseas addresses on the website, we will be happy to take your order by phone - please call our customer care team on (+44)1404 510440 and select option 2,
between 0900 and 1700 (UK time) Monday-Friday. You can also send us a message with your enquiry.

Shipping prices vary depending on items and destination, so if you'd like us to quote before you order, simply contact us with your order details. We can accept payment by Visa, Mastercard or Maestro over the phone, or by a direct payment to our Paypal account.

Every care has been taken to use images that most accurately reflect the actual colour of our products. However, this is not an exact science and slight variations may occur; colours can also display differently on different screens.

The team at our warehouse package your parcel and aim to send it out as quickly as possible. Because they're so speedy, sometimes it may not be possible to cancel your order. Please get in touch with our Customer Care team on 01404 510440 (Monday-Friday 9-5) if you have any questions.

If your order has already been dispatched, you have 28 days to send the items back to us for a refund using the returns note enclosed with your order. Should you wish to reorder another item you can use the free delivery code, found on your returns note, within 28 days of ordering.

1. Find the item(s) you'd like to purchase either by searching (the search box is near the top-right corner of every page), or by browsing using the categories at the top of the page. From your page of results, click the item you're interested in - this will take you to the relevant product page.

2. Choose a colour, then click an available size below. If you are happy with your selection, click 'Add to bag'.

3. If you wish to purchase another item, repeat steps 1 and 2.  If you're ready to checkout, click on the picture of the bag.  You can then choose your delivery option, and click 'Checkout Securely' when ready.

4. Enter your email address. If you are an existing customer you will be prompted to enter your password. If you are a new customer you can now enter your details.

5. Confirm delivery method and press 'Proceed to Payment'

6. Choose a payment method and tick the box to accept our T&Cs.

7. If paying via credit card you can then 'Enter card details' or if paying via PayPal you can continue to PayPal

8. That's it!  Your order should be with you soon.

To use our free Click & Collect service, simply choose this option at the shopping bag or checkout.

If you prefer to order by phone, please call 01404 510440 and select option 1 for Sales. Lines are open 8am-10pm Mon-Sat, 9am-10pm Sun.  Please have ready the name of the product you'd like to buy, along with your credit or debit card details

Calls to our 01404 number are charged at your provider's standard geographic rate and will be included in any applicable call packages/inclusive minutes that you may have.

Payment

'Verified by Visa' and 'Mastercard SecureCode' are the respective card issuers' names for the 3D Secure online payment card authentication scheme.  3D Secure offers increased online security, protecting both the shopper and the retailer.

When you pay, you will be asked to enter a password known only to you and your bank.  If you have not previously registered to use 3D Secure with your card, you will be asked to enter a few security details and to choose a password.  The details entered on the 3D Secure form cannot be viewed either by Moshulu or by our website hosts - they are sent over a secure channel between you and your bank.

If you wish to know more about Verified by Visa or Mastercard SecureCode, please contact us or your card issuer.

We can accept payment by Visa, Visa Debit (Delta), Mastercard, Maestro, Visa Electron, or by Paypal.  We regret that we are unable to accept payment by American Express or by cheque.

You can pay with any standard Visa or Mastercard. Our transactions are protected by 3D-Secure, so please enter your 'Mastercard Securecard' or 'Verified by Visa' password when prompted.  Please note, however, we are currently unable to deliver to non-UK addresses.

We will process your card payment once all details have been completed and you click 'Pay Securely'

As with a normal website order, your card will be charged at the time that you confirm your order online. In the event that you should decide not to collect your order from the store, please contact us so that we can cancel your order and arrange a refund.

The website / my account

Simply click on "Account" near the top-right corner of any page. If you are not already logged in, please enter your email address and password. You'll then see your account overview screen, from where you can choose to edit your details.

Please visit the contact us page and submit your comments to us. A member of our team will get back to you as soon as they can, normally within 2 working days.

We use a contact form to ensure that all messages make it through our spam filter and are directed to the correct inbox; however, if you prefer to email directly, our address is customer.services@moshulu.co.uk.

Delivery

Delivery charges are as follows;

  • Standard Delivery - £3.99
  • Express Delivery - £5.99
  • Click & Collect - Free

Find full details of your delivery options here

Our delivery charges are per order, not per item. You can order as many items as you like on one order, and only pay one delivery charge.

However, if you were to order two items across two separate orders, you would have to pay two delivery charges.

All our products are available for delivery within the UK, the Isle of Man and the Channel Islands. Delivery times may vary for certain areas.

While it currently isn't possible to arrange delivery to overseas addresses on the website, we will be happy to take your order by phone - please call our customer care team on (+44)1404 510440 and select option 2,
between 0900 and 1700 (UK time) Monday-Friday.  Delivery prices vary depending on items and destination, so if you'd like us to quote before you order, simply contact us with your order details.

Orders placed before 3p.m. Monday to Friday with 2-3 weekday (Standard) delivery will be delivered within 3 weekdays* to most areas of mainland Britain, excluding the Scottish Highlands.

Orders placed before 3p.m. Monday to Friday with Express Delivery will be delivered the next weekday* to the majority of UK addresses.

We endeavour to dispatch all orders on the weekday that the order is received, as long as you order by 3pm; though please note that during exceptionally busy periods there may be a slight delay in dispatching orders placed with Standard delivery. We will inform you by email when your order has been dispatched.

*Weekday means Monday to Friday.

Royal Mail may, at their discretion, delivery on Saturdays, but we unfortunately cannot guarantee Saturday delivery.  Items ordered before 3pm on a Friday with the Express Delivery service will be delivered no later than following Monday.

We use Royal Mail to deliver all of our orders.

A signature is not required upon delivery.  If you are out, your postman may, at their discretion, leave the parcel in a safe place for you and should leave a card to let you know where to find it.

If your order has not arrived within the time expected, please get in touch.

Unfortunately we cannot specify a precise time for orders to be delivered. However, if you select the Express Delivery option @ £5.99, your parcel will be delivered by the next weekday* for orders placed by 3pm Monday to Friday.

*Weekday means Monday to Friday. Items ordered before 3pm on Friday will be delivered no later the following Monday, though Royal Mail may, at their discretion, deliver on Saturdays.

You can request delivery to be made to your workplace - just provide the delivery address when you checkout. If this is not possible and if you are not in when the goods are delivered, your postman may, at their discretion, leave your parcel in a safe place for you; otherwise, a card will be left and you can either telephone Royal Mail to arrange redelivery (free of charge) or you can collect from your local delivery office.

Our Click and Collect service allows you to have any order delivered to a Moshulu store, with no delivery charge. When your order arrives at the store, we will notify you.

Find out more about Click and Collect here.

Returns

Please visit the Contact Us page and submit your comments to us. A member of our team will get back to you as soon as they can, normally within 2 working days.

Faulty items can be returned for a full refund. Visit our returns page for more information on what to do.

Yes, you can return a purchase made on our website to any of the stores listed here.

Please ensure that you take your dispatch note as proof of purchase, or we will be unable to process your refund. Don't forget to check the store opening hours before making a special trip.

You can return a Click and Collect order in exactly the same way as a normal website order - either via our free postal returns service with the returns note from your parcel, or through one of our stores.  Find out more about returns here.