All of our products are available for delivery within the UK, the Isle of Man and the Channel Islands.
Our last dispatch date before Christmas is Fri 20th December. Delivery of orders placed after this date over the Christmas period will take a little longer (7-10 working days)
All orders will be sent via Royal Mail - you can choose from;
- Standard delivery (2-3 days)* at £3.99
- Express Delivery (next weekday** on orders before 3pm)* at £5.99
- Free Click & Collect to one of our stores (2-5 days)*
(please note Express Delivery is not available to the Channel Islands).
* Delivery to Highlands & Islands (including Channel Islands) may take a little longer
What if I'm out?
Parcels do not require a signature on delivery. If you are out, the postman may, at their discretion, leave the parcel in a safe place or with a neighbour; alternatively, you have the option to select an alternative delivery address when you checkout (such as your workplace).
If you are not in when delivery is attempted and the parcel cannot be left safely, a card will be left. You can then rearrange delivery with Royal Mail (free of charge) or collect the item from your local post office.
How long will delivery take?
Standard Delivery (2-3 weekdays**)
If you place your order before 3pm Monday-Friday, we will endeavour to dispatch it the same day. Please note that during exceptionally busy periods there may be a slight delay in dispatching orders placed with Standard delivery.
Items sent to Scottish Highlands addresses and addresses outside mainland Britain may take longer than 5 days to arrive.
If your order does not arrive within 2-3 weekdays** and no card has been left, please get in touch with our helpful team
Express Delivery (Next weekday**)
Express Delivery orders placed before 3pm on weekdays** should be delivered on the next weekday** to the majority of UK addresses. Delivery to Highlands and Islands may take longer (please note we do not provide Express Delivery to the Channel Islands).
Items ordered before 3pm on Friday will be delivered the following working week.
Free Click and Collect (2-5 weekdays**)
You can have your order delivered to a Moshulu store free of charge. Delivery takes 2-5 weekdays, and we will notify you by email (and optionally by SMS) when your order is ready at the store.
While it currently isn't possible to arrange delivery to overseas addresses on the website, we will be happy to take your order by phone - please call our customer care team on (+44) 1404 510440 and select option 2, between 0900 and 1700 (UK time) Monday-Friday. You can also send us a message with your enquiry.
Delivery prices vary depending on items and destination, so if you'd like us to quote before you order, simply contact us with your order details. We can accept payment by Visa, Mastercard or Maestro over the phone, or by a direct payment to our Paypal account.
**Working day/Weekday means Monday to Friday, excluding bank holidays. Royal Mail may deliver on Saturdays, but this is at their discretion.